Frequently Asked Questions

Q. Why is downloading better than streaming?
A. Downloading the entire movie gives you the power to play it at your convenience and at the highest quality. And you can watch the movie as many times as you like during the rental period. You also have full VCR functionality in that you can fast-forward, rewind, freeze frame and play just as you would with a regular VCR.

Q. Can I share the movies with my friends on different PCs?
A. We encourage you to invite your friends to use PartyEdge. Therefore, our secure licensing system does not allow file sharing.

Q. Can I purchase new PartyEdge Movie Passes for movies I have already downloaded?
A. Yes. Simply visit your My Home page and purchase the title again. After you complete Step 1: Install Movie Pass, you're done. You now enjoy the movie you have already downloaded for a new rental period.

Q. How fast can I download a movie?
A. Well, that depends on the speed of your broadband connection. With a fast connection (e.g., 750 Kbps) you can download one hour's worth of video in about an hour and twenty minutes.

Q. Do I need broadband internet?
A. Yes. Dial up is just too slow for the high quality content we offer.

Q. When does the rental period for a movie begin?
A. When your first play it. Thus, you can watch a movie at your convenience...and, of course, there are never any late fees.

Q. What happens to my system when I click OK to install a PartyEdge Movie Pass?
A. Nothing happens to your system. The Movie Pass is completely safe and will not affect your system in any way. It is merely used to ensure the security of the movie you have rented.

Q. I love this service and I want to suggest some ideas for improvement or titles I'd like to see offered. Where do I email these ideas?
A. support@partyedge.com

Q. Why are the movies divided into parts 1, 2, 3, etc.?
A. The movies are divided into smaller pieces for your convenience. This gives you faster gratification since you can start watching scenes from the movie without having to wait for the entire title to download.

Q. I see a security dialog box. Is it going to harm my system?
A. No the security certificate notifies you that your entering the secure section of PartyEdge. Click on Yes and proceed.

Q. If I rent a movie now, can I watch it later?
A. Yes. You can begin watching a movie up to 30 days after you've rented it.

Q. When does the rental period start?
A. The rental period starts the first time you play the movie.

Q. If I stop playing the movie, can I view it again later?
A. Yes, as long as you play it during the rental period. Otherwise you can rent another Movie Pass for the title.

Q. Can I rent more than one move at a time?
A. Yes you can rent as many movies as you want.

Q. Is it safe to give my credit card info?
A. Yes, our order form is a secure page. The order form and all information entered are encrypted for security while in transit.

Q. What will my credit card statement show?
A. It will show a charge from PartyEdge.

Q. What if I want to re-rent movies after they expire?
A. When you want to re-rent the movie, visit PartyEdge.com and select the movie for rental. After installing the Movie Pass, skip the download step and simply play the previously downloaded copy on your hard drive.

Q. Are expired movies automatically deleted?
A. No. If you don't want to re-rent the movie, you can delete the movie files from your hard drive.

Technical FAQ

Q. The PartyEdge Movie Pass doesn't install.
A. Make sure that your system is configured according to the system requirements. Then log out, restart Internet Explorer, return to your My Home page and try downloading again.

Q. I downloaded a movie and I now I can't find it.
A. Always download to a folder that you can easily find. For example, we recommend creating a folder called "PEMovies" for your downloads. You can also use the "Find Files or Folders..." function built into Windows to search for the titles you have downloaded.

Q. I don't get any sound.
A. Check to make sure that your sound card is properly configured and that your speakers are powered on.

Q. How do I view the movie in full screen mode?
A. In Windows Media Player, select View, then Full Screen.

Q. How do I freeze frame?
A. In Windows Media PLayer, click on the square "stop button."

Q. I want PartyEdge to retain my billing information to make ordering easier. How do I do this?
A. Simply check the box that says, "Remember my billing information," on the billing page.

Q. If I have a question that's not answered here, who do I contact?
A. support@partyedge.com.

Q. I don't see the check out link in the gray shopping cart box. What's up with that?
A. Adjust the browser text size. From the Internet Explorer menu, select View then Text Size then Medium. The browser will now display text correctly.

Q. My internet connection dropped before the whole movie or segment was downloaded. How do I resume download?
A. Click on My Home, sign in, then click on the title of the movie you were downloading. The system will resume downloading your movie(s).

Q. Do I need any special software to rent and view PartyEdge movies?
A. You need Windows Media Player 7.1 or newer and Internet Explorer 5 or newer.

Q. How much hard drive space do the movies require?
A. The average 80 minute movie requires about 600 MB.